Refund policy

Returns (Change of Mind)

Aside from the OBF and Extended Warranty provisions above, we're unable to accept returns for change of mind or second thoughts once 24 hours have passed since you received your order. We'd encourage you to reach out with any questions about a product before buying — we're always happy to help you choose the right item.

Warranty & Faults (OBF Policy)

If a product arrives damaged, faulty, or not as described, please contact us within 24 hours of delivery with photos of the issue and your order number. We'll replace, repair, or refund the item, in line with your rights under the Consumer Protection Act.

Because many of our products are single-use, sterile, or hygiene-related (needles, cartridges, aftercare items), we're unable to accept returns on opened consumables for hygiene and safety reasons — this is standard across the tattoo supply industry and protects both you and future customers.

Unopened, unused items in their original packaging can be returned within 24 Hours  of delivery; please contact us first to arrange this.

Please note:

  • Our standard OBF (Out of Box Failure) warranty covers hardware for the first 24 hours after delivery. Claims must be reported within this window, with photos and your order number.
  • Once the 24-hour OBF period has passed, we don't have a standard obligation to repair, replace, or exchange hardware items — but we're often still willing to help. Any assistance offered after this period is at our discretion and subject to consultation with our suppliers, and we can't guarantee a repair or replacement will be approved.
  • If a supplier agrees to inspect, repair, or replace an item outside the 24-hour period, shipping costs to and from us will be for the customer's account.
  • Suppliers may require the item to be sent back for inspection before a decision is made, and there's no guarantee it will be repaired or replaced even after being returned.

Nothing in this section is intended to exclude any liability that cannot lawfully be excluded under South African consumer protection law.