Shipping policy

We ship to All over South Africa. Shipping costs and estimated delivery times are shown at checkout.

• You may choose to use your own courier, or one of the courier options offered on our website.
• Once we've handed your parcel to your chosen courier, responsibility for tracking and following up on delivery lies with you. We're not liable for parcels lost or damaged after handover to the courier.
• Please keep an eye on your tracking and reach out to the courier directly with any delivery questions or concerns.
• Any additional costs to retrieve your parcel — for example, after a failed delivery attempt, or extra fees to reach your specific location — are for your account.
• Courier pricing shown at checkout is an estimate and may be higher if you're in a high-risk or hard-to-reach delivery area.
• If you need to change your delivery address after the parcel has already been logged with the courier, you'll need to arrange this directly with the courier and cover any related costs.
• We aim to send your tracking number within 24 working hours of payment. If you haven't received it by then, please contact us and we'll sort it out.
• We're not responsible for shipping delays caused by factors outside our control, such as customs processes, natural disasters, or carrier delays.